FAQs
Can someone help me find my new home?
Want to search for yourself? Visiting our Current Availability page for virtual tours, pricing and more! Need an Expert? Fill out our contact form or call 920-413-1471, and talk to a leasing agent today!
Who will help me with moving in?
Are Focus communities pet friendly?
Yes, all pets are welcome at Focus Communities! Ask your leasing agent which floor will best suit your pet if choosing a multi-floor community!
When do I get my keys?
Keys are located in a lockbox on your unit door handle. You will receive your lockbox code at noon the day of your scheduled move in.
Does Focus offer payment plans?
Please check in with our finance team to see if you qualify for any payment plans with Focus. Contact us.
What makes Focus Different?
Check out why we’re not your average property management company
How does the security deposit work?
We have 2 options for the security deposit. A traditional, which would be the same amount as the monthly rent, or the security deposit waiver program! Reach out and inquire about this if you are interested!
Your units look immaculate online, is that what I'll really be moving into?
99% of the time, yes! Our units are renovated after a move-out. We also offer 3D tours online for all communities, inquire for more details about a specific unit!
What happens after I apply?
Speed is life here at Focus so as soon as you submit your application, one of our dedicated leasing agents will begin reviewing your information and will contact you personally within 24 hours!
Is there storage available?
Depending on your community, there could be storage available to rent for a monthly fee. You can also inquire about renting garages!
How does parking work?
Depending on your community, parking could be assigned or unassigned; most requiring a parking pass. Please ask your leasing agent or move-in specialist about the specific requirements for your community!
How do I pay my rent?
We want to ensure all our residents have a World Class experience, so we offer many methods of payment! Using Appfolio there are three payment options:
Echeck (using your routing and account number for a bank account) is completely free
Debit card at a $9.99 processing fee
Credit card at 2.99% processing fee
In the office, you can submit a payment using a check/money order/cashier’s check with a $9.00 processing fee.
We DO NOT accept cash in the office, however you do have the option to pay with cash at a local store using the Ecash Payslip option!
How can I submit a maintenance request?
Through your online portal, you’re able to request maintenance for your unit seamlessly. Under the Maintenance tab, you will see your current and past maintenance requests, as well as a blue button labeled “Request Maintenance”.
What can I expect after I submit a maintenance request?
Speed is Life here at Focus. Once we receive your request, our team works diligently to get a resolution complete within 24-48 hours.
When is Focus coming to plow the snow?
Speed is life at Focus, should the snow accumulate enough for plowing, we will let you know our plowing plan for your community via email to the email listed on your account!
Can Focus help when my heat isn't working?
Speed is life at Focus, give us a call when this happens so we can get heat back up and running as quickly as possible!
What happens when my current lease expires?
We will send you a rent renewal both in the mail and via Appfolio for you to review about 60 days before your current lease expires. Upon receiving your rent renewal, you will be able to review your renewal options and let us know what works best for you! If you would like to sign a new year lease, and the option is listed on your rent renewal, please let us know and we will send a lease over to be signed!
Who do I call in an emergency?
Focus! (920) 413-1471, our 24/7 Experience Line is available to assist!
What is a Pre-inspection?
As part of your upcoming move out, we’ll be stopping by your unit for a quick pre-inspection a few weeks before your move between 8 a.m. and 5 p.m.
This isn’t your official move-out inspection—just a quick visit to gather material and marketing information, so there’s nothing you need to prepare. You don’t need to be there, but if you’d like to, you’re more than welcome!
How does parking work?
Depending on your community, parking could be assigned or unassigned; most requiring a parking pass. Please ask your leasing agent or move-in specialist about the specific requirements for your community!
Does Focus help with transferring units?
If you are interested in transferring with Focus, we are happy to look into that possibility for you! The best first step in the process is submitting an application online to ensure you still meet our qualifications, and Speed is life at Focus so you can expect to hear from our leasing team within 24-48 hours with an update!
What can I do if I am locked out?
We use smart deadbolts on all our doors to ensure speedy maintenance resolutions. If you are locked out, first ensure that your smart lock is facing the correct position. Your keyhole should be near the bottom of the circle on your deadbolt. You’ll know if the lock is flipped if your keyhole is near the top of the deadbolt and your keys seem to not fit in the keyhole at all. To switch the position of the lock to your keyhole, you will need to rotate the faceplate down so the hole aligns with your keyhole at the bottom. Please contact us if this does not resolve your concern and we are happy to provide further assistance!
How do I work for Focus?
We are thrilled that you are considering calling Focus your next home, please visit our careers page for more details about open positions!
Does Focus Offer Benefits?
Yes, we offer Health, Dental, Vision, Short Term Disability, Accident, and Life Insurance. In addition to Paid Time Off, Company Events, Flexible Monday – Friday Work Schedule, we offer Coaching and Development in Personal Finance and Real Estate Investing after the Probationary Period.
What is the best way to apply?
Please use this link to view open careers and apply on Paycor!
Can I apply even if there is no job currently listed?
Of course! We are always looking for great talent, please email us your CV to hello@rentwithfocus.com with subject of your name and ATTN: HR DEPT.
Why work for Focus?
Employees say the best things about working at Focus are the flexibility, autonomy and opportunity for growth! We are not your typical, rigid or stagnant company!